Terms of Service

Last updated: Please contact Eastern Suburbs Locksmiths if you need confirmation of the current version of these Terms of Service.

These Terms of Service apply when you use the Eastern Suburbs Locksmiths website, contact us, make an enquiry, book a locksmith service, visit our Bondi Junction shop, or use our mobile locksmith services across Sydney’s Eastern Suburbs.

By using our website or requesting a service, you agree to these terms. If you do not agree, please do not use the website or book a service. These terms should be read together with our Privacy Policy.

About Eastern Suburbs Locksmiths

Eastern Suburbs Locksmiths is a Bondi Junction-based locksmith business providing locksmith services for homes, businesses and strata buildings across Sydney’s Eastern Suburbs. Our shop and workshop are located at 115 Bronte Rd, Bondi Junction NSW 2022.

Our services include residential locksmith work, commercial locksmith work, strata locksmith support, lockouts, re-keying, key cutting, after-hours locksmith assistance and emergency mobile locksmith services. You can view our main service information on our Services page.

Using This Website

The information on this website is provided for general information only. It is intended to help you understand the locksmith services we may provide and how to contact us.

You agree not to use this website in a way that is unlawful, misleading, harmful, disruptive or intended to interfere with the website’s normal operation. You must not use the website to request help with unlawful entry, unauthorised key duplication, bypassing security systems or any activity that may compromise another person’s property or safety.

Service Enquiries and Bookings

You can contact Eastern Suburbs Locksmiths by phone on (02) 9389 5266, through our website enquiry options, or by visiting our Bondi Junction shop during shop trading hours.

When you make an enquiry or booking, you are responsible for providing accurate information, including:

• Your name and contact details
• The property location or suburb
• The type of property, such as residential, commercial or strata
• The lock, key or access issue you need help with
• Whether the matter is urgent or after hours
• Any relevant authorisation details for restricted keys, building security keys, access fobs or lockout work

We may need further information before confirming whether we can assist. A booking is not confirmed until we accept it and provide any relevant next steps.

Service Availability

Our shop trading hours and mobile locksmith availability may differ. Mobile workshop services are available 24/7, subject to locksmith availability, location, traffic, workload, safety conditions and the nature of the job.

Any response time information on this website is general only and must not be treated as a guaranteed arrival time. We will always aim to assist as efficiently as possible, especially for urgent lockouts and after-hours locksmith work.

Pricing, Quotes and Approval Before Work Begins

Eastern Suburbs Locksmiths aims to provide transparent pricing. Where practical, we will explain the expected cost before starting work and will not proceed with locksmith work without your approval.

Prices can vary depending on the service required, the lock or key type, the condition of the door or hardware, the time of attendance, parts required, access issues and the complexity of the work. We do not publish fixed prices on this page.

If the scope of work changes after inspection, we will explain the change before continuing. This may occur if, for example, a lock is damaged, a door is misaligned, a restricted key issue requires authorisation, or a part is not suitable for the original approach.

Your Authority to Request Locksmith Services

You must have proper authority to request locksmith services for the property, lock, key, access fob or security item involved. This is especially important for lockouts, re-keying, restricted keys, building security keys, strata buildings and commercial premises.

We may decline, pause or cancel a job if there are concerns about authority, ownership, occupancy, safety, restricted key permissions, building rules or lawful access. We may also ask for reasonable information before proceeding, depending on the job.

Emergency and After-Hours Locksmith Services

Emergency and after-hours locksmith services are intended to help with urgent lock and key issues, including lockouts, lost keys, urgent re-keying and securing premises where appropriate.

Emergency service availability depends on the location, the locksmiths available, current workload, road conditions and the type of work required. We do not guarantee immediate attendance or a specific arrival time.

If you need urgent help, call Eastern Suburbs Locksmiths on (02) 9389 5266.

Lockout Services

Lockout services are provided to help authorised occupants, owners, tenants, businesses and building representatives regain access to a property. We will not provide instructions on how to bypass locks or defeat security systems.

Depending on the circumstances, a lockout may lead to further recommended work, such as key cutting, re-keying or lock replacement. Any additional work will be explained before it proceeds.

Re-keying and Lock Replacement

Re-keying changes the internal configuration of a lock so new keys operate it and old keys no longer work. It can be a practical option when you want to change access without replacing the full lock, although it is not suitable for every lock or situation.

Lock replacement may be recommended if the lock is damaged, unsuitable, worn, unable to be re-keyed or no longer appropriate for your security needs. The final recommendation depends on the condition of the lock, the type of hardware and your requirements.

Key Cutting, Restricted Keys and Access Items

Eastern Suburbs Locksmiths provides key cutting in store and, where suitable, on site through mobile locksmith workshops. Some keys can be copied from an existing key, while other key types may need assessment.

Restricted keys, building security keys and access-related items may require authorisation before they can be supplied, copied or replaced. We do not copy restricted keys without appropriate approval.

Our key cutting guarantee applies to key cutting only. If a key cut by us does not work, please contact us so we can assess the issue and, where applicable, replace the key in line with our key cutting guarantee.

Commercial and Strata Services

Commercial and strata locksmith work may involve additional requirements, such as building manager approval, strata manager instructions, authorised contact details, restricted key records or access control arrangements.

Where a job involves a business, strata building, common area, restricted key system, access fob, door closer, electric door striker or building security key, we may need further details before confirming whether the work can proceed.

Parts, Hardware and Product Availability

Locksmith work may require parts, hardware, keys, cylinders, locks or other items. Availability can vary. If a specific part is not available, we may suggest a suitable alternative where appropriate.

We will not claim that a lock, key, door or access item can be repaired, replaced, re-keyed or copied until it has been assessed. Some issues may relate to door condition, building movement, electrical components, hardware wear or other factors outside a standard locksmith service.

Site Conditions and Safe Access

You must provide safe and reasonable access to the property or work area. This includes giving accurate location details, arranging access to common areas where needed, and advising us of any known risks before attendance.

We may refuse or stop work if the site is unsafe, if access is not available, if authority is unclear, or if the requested work may be unlawful or inappropriate.

Cancellations, Delays and Missed Appointments

If you need to cancel or change a booking, please contact us as soon as possible on (02) 9389 5266.

Delays may occur due to traffic, weather, emergency jobs, parts availability, site access problems or incomplete information. We will aim to keep you informed where practical.

If fees apply for a cancelled, delayed or missed appointment, we will explain this where relevant and before proceeding where practical.

Payments

Payment requirements will be explained before work proceeds or at the time of service, depending on the job. You are responsible for paying approved charges for work carried out, parts supplied and services provided.

If someone requests work on behalf of a business, strata scheme, building manager, tenant, owner or other party, that person must have authority to approve the work and related charges.

Australian Consumer Law

Nothing in these Terms of Service excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other law that cannot be excluded.

Where a service or product does not meet a guarantee that applies under Australian Consumer Law, you may be entitled to a remedy. The available remedy will depend on the circumstances and the nature of the issue.

Limitation of Liability

To the extent permitted by law, Eastern Suburbs Locksmiths is not liable for indirect loss, loss of profit, loss of business, loss caused by inaccurate information supplied by you, delays outside our reasonable control, or issues caused by pre-existing faults in locks, doors, frames, hardware or building systems.

We are not responsible for loss or damage caused by unauthorised use of keys, access fobs, locks or security items after they have been supplied, cut, serviced, re-keyed or replaced, unless the loss is caused by our failure to meet a legal obligation that cannot be excluded.

Website Content and Intellectual Property

All content on this website, including text, layout, images, service descriptions and branding, is owned by or licensed to Eastern Suburbs Locksmiths unless stated otherwise.

You may view and print content for personal reference only. You must not copy, reproduce, adapt, publish or use website content for commercial purposes without written permission.

Third-Party Links

This website may include links to third-party websites or services. These links are provided for convenience only. We are not responsible for the content, accuracy, security or privacy practices of third-party websites.

Privacy

When you contact us, make an enquiry or book a service, we may collect personal information needed to respond to your request and provide locksmith services. Please read our Privacy Policy for more information about how personal information is handled.

Changes to These Terms

We may update these Terms of Service from time to time. The updated version will apply from the time it is published on this website, unless stated otherwise.

You should review these terms before booking a service if you want to confirm the current conditions that apply.

Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any dispute relating to these terms or our services will be handled under the applicable laws and courts of New South Wales, subject to any rights you have under Australian Consumer Law.

Contact Eastern Suburbs Locksmiths

If you have questions about these Terms of Service, need to update a booking, or want to check whether we can help with a lock, key or access issue, please contact Eastern Suburbs Locksmiths.

Phone: (02) 9389 5266

Address: 115 Bronte Rd, Bondi Junction NSW 2022

You can also visit our Contact page to send an enquiry.