Privacy Policy

Privacy Policy for Eastern Suburbs Locksmiths

Eastern Suburbs Locksmiths respects your privacy and is committed to handling personal information carefully, lawfully and transparently. This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, visit our website, use our locksmith services or make an enquiry.

We are a Bondi Junction-based locksmith business providing residential, commercial, strata, emergency, re-keying, key cutting and mobile locksmith services across Sydney’s Eastern Suburbs. In providing these services, we may need to collect limited personal information so we can respond to your enquiry, attend a property, complete a locksmith job or manage our business records.

This policy is intended to be read in plain English. If you have any questions about how your information is handled, please contact us using the details at the end of this page.

Who This Privacy Policy Applies To

This Privacy Policy applies to personal information collected by Eastern Suburbs Locksmiths from:

• Residential customers and tenants
• Homeowners and owner-occupiers
• Business owners, employees and commercial clients
• Strata managers, building managers and authorised representatives
• Suppliers, contractors and business contacts
• People who visit our website or submit an online enquiry
• People who call us, email us or visit our Bondi Junction shop

What Personal Information We May Collect

The type of personal information we collect depends on how you interact with us and what locksmith service you need. We only collect information that is reasonably necessary for our business activities and service delivery.

Contact and identity information

We may collect details such as:

• Your name
• Phone number
• Email address
• Residential, business or service address
• Company, strata or building name, where relevant
• Your role or authority to request a service, where relevant

Service and job information

When you contact us for locksmith assistance, we may collect information about the job, such as:

• The type of property, such as a home, business or strata building
• The suburb or location where service is required
• The locksmith issue you are experiencing
• Details about locks, keys, doors or access items relevant to the job
• Photos or documents you choose to send us to help assess an enquiry
• Information about urgency, such as whether you need after-hours or emergency locksmith support

Information connected with restricted keys or access requests

Some locksmith services, including restricted key cutting, building security keys and certain strata access requests, may require information to confirm that the request is authorised. The exact information required can depend on the key system, building or request. We may ask you to provide information that helps us confirm whether we can assist.

Payment and administrative information

Where required, we may collect or record information connected with payment, invoicing, receipts, account management or job administration. We do not aim to collect more financial information than is needed to process or record a transaction.

Website and technical information

When you visit our website, limited technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time and date of visit
• Referring website or search engine, where available

This information helps us understand how people use our website and how we can improve the experience.

How We Collect Personal Information

We may collect personal information in several ways, including when you:

• Call Eastern Suburbs Locksmiths
• Visit our Bondi Junction shop or workshop
• Submit an online enquiry through our website
• Email us or send us photos or job details
• Book a locksmith service
• Request key cutting, re-keying, lock replacement or lockout assistance
• Deal with us as a strata manager, business contact, supplier or contractor
• Interact with our website, including through cookies or analytics tools

Where practical, we collect personal information directly from you. In some cases, we may receive information from a person authorised to act on your behalf, such as a strata manager, building manager, employer, agent or property representative.

Why We Collect and Use Personal Information

We use personal information for practical business and service purposes. These may include:

• Responding to enquiries and service requests
• Booking and attending locksmith jobs
• Providing residential, commercial, strata, emergency and after-hours locksmith services
• Cutting keys, re-keying locks, replacing locks or assisting with lockouts
• Assessing whether we can assist with restricted keys, building security keys or access-related requests
• Contacting you about a job, booking, quote, enquiry or follow-up
• Preparing invoices, receipts and business records
• Managing customer service and administrative tasks
• Improving our website, services and communication
• Maintaining the security and proper operation of our website and systems
• Complying with legal, insurance, regulatory or safety obligations where applicable

We may also use your information to contact you about a related enquiry or service you have requested. We do not use your personal information in a way that is unrelated to our locksmith services unless we have a lawful basis to do so.

Emergency and After-Hours Locksmith Enquiries

If you contact us for emergency locksmith or after-hours mobile locksmith support, we may need to collect enough information to understand where help is needed and what type of issue you are facing. This may include your location, phone number, property type and a brief description of the lock or key problem.

Lockout, lost key and restricted access matters can involve sensitive security considerations. We may ask for further details where needed to assess the request and provide the service appropriately. We do not publish or provide instructions for bypassing locks or defeating security systems.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve performance and understand how visitors use the site. A cookie is a small file stored on your device by your web browser.

Cookies may help us understand general website activity, such as which pages are visited most often and how visitors find the website. This information is generally used in an aggregated way and helps us improve the website for customers looking for locksmith services in Bondi Junction and Sydney’s Eastern Suburbs.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not work as intended if cookies are disabled.

When We May Disclose Personal Information

We do not sell personal information. We may disclose personal information where it is reasonably necessary for our services, business operations or legal obligations.

This may include disclosure to:

• Our staff, locksmiths and authorised representatives
• Contractors or service providers who help us provide locksmith services
• Payment, accounting, invoicing or administrative service providers
• IT, website, hosting, security or data storage providers
• Professional advisers, such as accountants, legal advisers or insurers
• Strata managers, building managers, property representatives or authorised business contacts, where relevant to the service request
• Government, regulatory, law enforcement or other authorities where required or permitted by law

Where we use third-party service providers, we take reasonable steps to ensure personal information is handled appropriately and only for the purpose for which it was provided.

Overseas Disclosure

Some website, email, cloud storage or software providers may store or process information using systems located outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect personal information in line with applicable privacy obligations.

How We Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include practical, physical and electronic safeguards appropriate to the type of information we hold.

No method of electronic transmission or storage is completely secure. For this reason, we encourage you not to send unnecessary sensitive information through online forms or email. If your enquiry involves urgent, restricted or security-sensitive details, please call us on (02) 9389 5266.

How Long We Keep Personal Information

We keep personal information for as long as reasonably needed for the purpose it was collected, including service delivery, record keeping, accounting, insurance, dispute management and legal compliance.

When information is no longer required, we take reasonable steps to securely destroy, delete or de-identify it, unless we are required or permitted to retain it by law.

Accessing and Correcting Your Personal Information

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.

We may need to confirm your identity before providing access or making changes. In some cases, we may be unable to provide access to certain information, for example where doing so would affect the privacy of another person, compromise security or conflict with legal obligations.

To request access or correction, please contact us using the details below.

Direct Marketing Communications

We may use your contact details to send service-related communications, such as updates about an enquiry, booking or job. If we ever send marketing communications, you can ask us to stop sending them at any time.

You can opt out by following any unsubscribe instructions in the communication or by contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites, such as external platforms, directories or service providers. We are not responsible for the privacy practices, content or security of those third-party websites.

Before providing personal information to another website, you should read that website’s privacy policy.

Children’s Privacy

Our locksmith services are generally intended for adults, property occupants, business representatives, strata managers and authorised contacts. We do not knowingly collect personal information from children unless it is provided with appropriate authority or is reasonably necessary in connection with a service request.

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review the matter and respond. Please include enough detail for us to understand your concern and identify the relevant information or interaction.

We aim to handle privacy concerns respectfully and within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights in Australia.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business operations or legal requirements. The updated version will be published on this page.

We encourage you to review this page periodically so you understand how we handle personal information.

Contact Eastern Suburbs Locksmiths

If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact Eastern Suburbs Locksmiths.

• Business name: Eastern Suburbs Locksmiths
• Address: 115 Bronte Rd, Bondi Junction NSW 2022
• Phone: (02) 9389 5266

You can also get in touch through our Contact page.